Frequently Asked Questions
Simply wash with a spot cleaner such as “Spray and Wash” and let sit or wipe gently with a white cloth, as needed. To clean leather and cork, use a damp white cloth. Do not place Bags in the washing machine.
We set up at various places such as markets, festivals, wineries, breweries, and outdoor events. Check our schedule on this site plus on our Facebook and Instagram pages.
Yes! We can bring Stella to your home or work – visit our Request a Stella Stop to inquire!
We ship with USPS. We offer free shipping on orders $75 and over. Orders under $75 will be charged a $7 shipping fee.
We don’t have an instant inventory, and most bags are made to order. Please allow 10-14 business days, as we are carefully creating each one by hand to ensure you receive a one-of-a-kind Bag.
Please allow 2-7 business days for all other items.
You may return your item within 30 days of your purchase date.
Item must be in original condition, with any tags still attached.
Sale or clearance items are final sale and ineligible for return. Please contact me for your return via email at kcitybags@aol.com
Please include your name, date of purchase, item returning and reason for return. Print in email subject line: RETURN REQUEST. Customer is responsible for all shipping costs on returns.